Terms and conditions

Terms and Conditions

These terms and conditions apply to all purchases made through the James & Elly website. For any inquiries, you can reach us at info@james-elly.com

1. Applicability
By placing an order, you confirm that you have read, understood, and agree to be bound by these terms and conditions.

2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, occasional typographical errors or inaccuracies may occur. We reserve the right to correct any errors and update product details at any time without prior notice.

3. Ordering and Payment
Orders are processed once full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment options are available in their region before completing a purchase.

4. Processing and Delivery
Processing time: 1–3 business days
Estimated delivery time: 7–14 business days after order placement
Products are shipped directly from our supplier in China.

Delivery times are estimates and may vary depending on customs procedures, carrier delays, or other unforeseen circumstances.

5. Returns and Cancellations
Please refer to our separate Return Policy for detailed information regarding returns, exchanges, and cancellations.

6. Liability
James & Elly is not responsible for loss or damage during shipping if tracking information indicates that the package was delivered to the address provided by the customer.
Please ensure that all shipping details are entered correctly when placing your order.

7. Intellectual Property
All content on this website, including but not limited to text, images, product descriptions, and logos, is the property of James & Elly and is protected by applicable intellectual property laws. Content may not be copied, distributed, or used in any way without prior written permission.

8. Complaints Procedure
If you have a complaint or issue regarding your order, please contact us in writing at info@james-elly.com
We aim to respond to all complaints within 5 business days.

9. Governing Law
These terms and conditions are governed by the laws of the United States, in accordance with applicable federal and state regulations, as James & Elly operates within the United States.