Privacy Policy 

James & Elly operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a curated shopping experience (the “Services”). James & Elly is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services, make a purchase or other transaction, or otherwise communicate with us. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we say “personal information,” we mean data that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified data that cannot reasonably identify you. Depending on how you interact with the Services, and as permitted or required by law, we may collect or process the following types of personal information, including inferences drawn from it:

Contact details: name, billing address, shipping address, phone number, and email address.
Financial information: credit or debit card numbers, bank account details, payment confirmations, and transaction records.
Account information: username, password, security questions, preferences, and settings.
Transaction information: products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications: details you provide when you contact our customer support team.
Device information: data about your device, browser, IP address, network connection, and other unique identifiers.
Usage information: how and when you interact with or navigate through the Services.

 

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, when you create an account, use the Services, or contact us.
Automatically, through cookies and similar technologies when you use our website.
From service providers who process information on our behalf.
From partners or third parties, such as marketing and advertising networks.

 

How We Use Your Personal Information

Depending on your interactions with us, we may use your personal information for purposes such as:

Providing and improving the Services: processing orders, managing your account, arranging shipping and returns, enabling reviews, remembering your preferences, and creating a personalized shopping experience with product recommendations.
Marketing and advertising: sending promotional messages by email, text, or mail, and displaying targeted ads based on your activity.
Security and fraud prevention: verifying your account, securing payments, detecting and preventing fraudulent or malicious activity, and protecting our platform.
Customer communication: responding to your inquiries and maintaining our business relationship.
Legal compliance: meeting legal obligations, responding to legal requests, investigating potential violations, and enforcing our terms or rights.

 

How We Share Personal Information

We may disclose your personal information to third parties in the following circumstances:

To Shopify, vendors, and service providers that perform functions such as IT support, payment processing, analytics, customer service, cloud storage, order fulfillment, and shipping.
To business and marketing partners for promotional campaigns or personalized advertising.
With your consent or at your direction, for example, to facilitate shipping or integrate with social media platforms.
Within our corporate group or affiliates.
During business transactions, such as a merger, acquisition, or bankruptcy, or when required by law or to protect our rights, users, or Services.

 

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to operate and improve the platform, including providing certain features such as personalized advertising. Information submitted through our Services may be shared with Shopify and, in some cases, with third parties in other countries. Shopify is responsible for processing personal information for these purposes, including responding to your data rights requests. For more information, please review the Shopify Privacy Policy at www.shopify.com/legal/privacy

 

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. Your use of third-party sites is at your own risk.

 

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. Parents or guardians may contact us at info@james-elly.com to request the deletion of a child’s data.

 

Security and Data Retention

While we implement reasonable security measures, no system is completely secure, and information transmitted to us may not be fully protected. We retain personal information as long as necessary to provide our Services, maintain accounts, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

 

Your Rights and Choices

Depending on your location, you may have the right to:

Access / Know: Request access to the personal information we hold about you.
Delete: Request deletion of your personal data.
Correct: Request correction of inaccurate information.
Data portability: Request a copy of your data or transfer it to another party.
Opt out: Manage your communication preferences and opt out of marketing messages.

You can exercise these rights through the Services or by contacting us at info@james-elly.com. We will not discriminate against you for exercising your rights.

 

Complaints

If you have concerns about how we handle your personal information, please contact us at info@james-elly.com. Depending on your location, you may also have the right to file a complaint with your state or federal privacy authority.

 

International Data Transfers

We may transfer personal information outside of the United States when necessary to operate our business. In such cases, we apply appropriate safeguards and legal mechanisms to protect your information.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or operational reasons. Updates will be posted on our website with an updated “Last revised” date.

 

Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us at info@james-elly.com